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Complaint / Review
AT&T Worldnet
Unauthorized prices on CC

Whilst in the clinic to get a week, I bought Per Month of support from ATT WorldNet. I applied their dial up for four times; nevertheless, decided to purchase the month as which was how they charged. I paid $20.00 for unrestricted access with local access. After I was launched and got home and that I ended the membership and thought I'd visit a $20.00 cost on my charge card bill. Nevertheless, nowadays I visit a cost for $233 on my charge card and that I called ATT instantly. I talk to the very first consultant and he or she couldn't comprehend a term I had been stating and wound up simply holding up after getting disappointed she couldn't speak English. I contact another period and obtain a ladies who stated she couldn't assist me when I didn't understand the e-mail and code for that consideration (remembering I applied it within the clinic for 4 times for university and ended it after released). I inquired easily can use my CC quantity or payment address to gain access to the consideration and he or she says no. I described the problem and stated I needed aid with this particular ASAP, she went quiet and wouldn't declare a term. I kept saying hello... Hi... And she'd say yes... After which say nothing more. Lastly after fifteen minutes of her stop I required to consult with a boss who might access my exchange, I kept for 15 and lastly the telephone began to band about the different end - it did that for 10 minutes before I hungup. I subsequently called back and was placed on store once more this time around the individual didn't speak Language and may not comprehend a term I had been saying. I stated please may I consult with a boss, he explained somebody might contact me in 72 hours. I mentioned I'd not delay 72 hours and desired to talk to somebody today! After remaining continual and going out he truly did not realize my issue, I had been submitted to some boss (and so I was informed). I told the boss my scenario and he acquired entry in to the consideration. He explained the costs were because of my utilization of their 888 quantity (10c moment). I mentioned I purchased endless hours and didn't make use of a 888 quantity when I selected nearby access numbers. He explained "I'm sorry". I said sorry for what, he explained "I'm sorry there's nothing I will do". I mentioned I needed my cash back. He kept saying I employed an 888 quantity for four times within the clinic. I stated why could I spend 10c one minute after I only bought endless units and had three regional access numbers. He explained "login in and find out what quantity the device uses". I stated that I removed the consideration from my modem after I ended the consideration - I'd wire athome and had no requirement for my device. He explained "opps... We can not help you. Because you can't login utilizing the device we shall not credit you - I'm sorry". I told him if he couldn't assist me to provide me the amount of the individual above him, he declined! He explained there is nobody above him and there is no body else I really could talk too. As it happens they've no criticism department and administrators overlooking their customer support office. He ultimately hung-up on me after I kept saying this issue wasn't solved and that I wasn't pleased with the phone call. I can not think the corporation, they care nothing due to their clients and also the clincher is I've my mobile phone bill through them. I'm unsure how to proceed. I've never handled a business that didn't possess a customer support boss or perhaps a complaint office. I've additional consideration I'm considering final together with your organization including a-2 year cell agreement.

Offender: AT&T Worldnet

Country: USA   State: All USA

Category: Internet & Web


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