On 7/7 I called Net10 Customer support to attempt to fix a problem with my wifes phone. After more than 60 minutes about the phone they included "moments" to my wifes "endless" telephone. I had been informed that it had been operating correctly today.
I called back 24 hours later on 7/8 with the same problem with both mine and my wifes phone and now 58 minutes more time on the phone using customer care. The telephones had moments in it that included the telephones once they were bought which was to become used-to purchase ringtones, activities and artwork from net10. The telephone had started utilizing these moments to create and receive calls and texts so when the rest of the moments were consumed the telephones were declaring we'd no air-time left. They ought to have now been on an endless strategy because they have been for nearly 24 months. Customer care appologized for that issue and experimented with repair it again by the addition of more moments.
The following day 7/9 I called again and spent over a hour on the phone with them again. The brand new customer care individual explained the prior worker that included the moments screwed-up my telephone which once airtime was put into an endless telephone it might not be delivered to endless support. Which since our telephone were over 90 days old I no further had a guarantee and would need to buy new telephones. After worrying that it had been their problem that my telephones no further worked and they must substitute them totally free I had been increased to some supervisor. At the moment the supervisor also appologized for that issue and explained they had transformed their endless plan without informing their clients and had created all older endless telephones no further suitable for the brand new company strategy. He guaranteed to deliver me fresh equivalent phones (I'd settled $89.99 duty for every of the two telephones. I had been more guaranteed they might get to three to five times. I had been provided a solution quantity for that issue at the moment.
On 7/16, seven days later I still had no telephones. I called back and invested over an hour or so again about the telephone with another supervisor that explained the very first supervisor screwed-up and did not place the purchase put properly which he'd individually make certain our telephones could be within three to five times and offered me fresh admission numbers.
The telephones came 5 nights afterwards 7/21. These were LG300G versions. These to have very little functions at-all and price $29.99 on net10is site fresh. They certainly were refurbished telephones and possibly retailed for around $15.00.
On 7/21 I called again and again I had been appologized to for that error and informed to deliver back the telephones which he guaranteed that I'd receive the right telephones within 24 hours. I reported concerning the period I'd waisted attempting to repair net10's errors and also the tmie with no telephones that we had previously taken care of the support of. I had been guaranteed to become paid for that month I'd previously taken care of on each phone plus 2 weeks free support on each telephone. I requested to possess that staement sent to me or delivered to me written down and was informed they couldn't do this but that the records could be in my own document underneath the fresh solution figures which he gave me. This telephone call required 75 minutes.
4 days afterwards 7/25 I eventually received the right phones which nevertheless don't have all of the top features of my unique telephones. I called-up and invested another 57 units about the telephone having a supervisor called Shaana attempting to trigger our phones and move our outdated figures to the new telephones. I had been informed they'd to complete it personally also it might consider 24 to 48-hours to complete and they might contact me when it had been completed. And they might include the a few months of support to each telephone in those days.
The next morning (7/26) I called back again to discover when they had gotten around to transferring our telephone numbers to the new telephones. I talked to some supervisor called Religious Worker #57980. After nearly 2 hours of fighting he attempted to inform me they might just provide ME-1 month of support on each telephone, the month I'd previously taken care of) as payment. I told them that I'd been guaranteed a few months overall payment on each telephone which was a leagally binding verbal agreement. At the moment we were focusing on my wifes phone first. After speaking together with his company-supervisor he decided to provide me a few months complete support. The month I'd previously taken care of and 2 more weeks that I had been guaranteed as payment for my waisted time and insufficient telephone support during this period. After finishing obtaining my wifes telephone looked after we began on mine. I had been subsequently informed that I'd just be obtaining the month of support that I'd previously taken care of set onto my telephone. I reported this wasn't what I had been guaranteed which it was not appropriate. After fighting with him for some time about that he explained he'd provide ME-1 more month of free support which was probably the most they might provide because of their guidelines. I argured he was the main one to create that desision which he'd previously provided my wifes telephone the guaranteed a few months of support so he might do exactly the same for my telephone likewise whilst the additional supervisor had offered to complete. I had been subsequently advised to "consider it or abandon it" interval. I advised him that the mental agreement was legally-binding and they had a need to maintain the guarantees they designed to pay for his or her poor customer support and total mess they'd confirmed during the last 3 weeks period. Again I had been informed which was all he'd do and consider it or abandon it. At the moment I eventually stated good I Will go for the time being but I'd proceed to follow this problem using the Better Business Office, Consumer Affairs, every other online criticism community or division I may find & most probably an attorney. Our time-on the telephone this time around was 117 units
These would be the solution figures I had been provided for every of the telephones within the nearly 3 months of coping with them.
Telephone number Ticket Number 1 Solution Number 2 Solution #3
*-*-6960 1035533314 1073286238 1035974945
*-*-2176 1035533427 1073286238 1035975190
0 comments