We've spoken to Erika Patzer at 507 424-3109 in addition to her chef, Mara Jarvee (unsure about the spelling) at 651-289-3273. We've also experimented with contact Marreeis chef, Kristy Kipe (once more, uncertain of the spelling) in the number we received, 608-310-7700, which doesn't be seemingly the right quantity.
Back in regards to a year-ago, a salesman from TDS approached us and come up with a quotation. He assured us when issues did not work-out, whether due to a greater offer, or simply not being pleased with their support, we're able to stop anytime without any fines. Mostly as a result of this guarantee, We registered due to their phone and online sites. Right from the start, we'd issues with their gear, including humming within the telephones, the phones periodically not working, the web periodically not working, the equipment being loud, and also the phone bell we've (to ensure that we are able to notice the telephone whenever we have been in the store) not buzzing. We named and requested them to repair each issue, and so far as the telephone and/or web being along they did, for loud gear and humming within the telephones, they stated they didnot hear it.
The bell, nevertheless, they appeared to acknowledge was an issue, nevertheless they could not notice to obtain it functioning. They arrived and looked over it, stated they set it, however the following day it was just like actually, they returned and stated we required a greater voltage towards the bell which may originate from them changing there gear. The technology requested his chef for that proper gear, but his chef wouldn't permit him to provide it to us because it wasn't the present design these were applying. Evidently, for TDS a functional bell was difficult.
After weeks of playing around using their program and not setting it up functioning, we got a phone from Qwest providing us the same offer as to the TDS was providing us, therefore it ultimately appeared foolish to keep playing around using the TDS program that never worked right; we named and questioned if there could be any difficulties with rescheduling, they stated no, there could be no issues and we're able to have Qwest come and do the installation when and TDS might arrive at make it happen gear once we did. We'd Qwest come and deploy their telephone program and web again, and everything worked excellent, we'd our bell, excellent phone quality, with no loud gear. We were pleased.
A couple weeks later, we got a statement from TDS. The statement was to get a termination charge of around $3700! That is correct, almost 4 grand to stop our support from the business that guaranteed no termination costs
We attempted declaring a BBB state (which appears to not have reached the right TDS area, as a result, it had been closed.), We attempted processing a state using the Public Utilities Commission, and we tried speaking with our support representative at TDS. Nothing we attempted created any improvement, however in the meantime, TDS submitted our statement to some collection company. After much dialogue and experiencing that people had no additional options, we closed back-up with TDS; they'd decided to stop the aged termination charge if we closed a brand new agreement.
We continued to get furious telephone calls from bill enthusiasts who named us liars whenever we described the offer we'd with TDS and informed us we still had a need to spend them.
Finally, the TDS technology found deploy our new support, but he was not able to finish it since we'd to setup our systems to deal with the weirdnesses of TDSis web connection. He explained he'd return 24 hours later to complete. He did not return 24 hours later. Or Friday.
Today (Tuesday the 23) we came towards the store and unearthed that our telephones were disconnected. We named our representative who did not reply, therefore we left a note. She did obtain a technology out also us before long, but we dropped a reasonable quantity of company, and also the confidence of anybody who named us in the period we'd no telephone (would you trust a business once you contact also it claims that their point isn't any longer operating?)
So we're off to a level worse start than last time, although they did have the ability to obtain the bell working-this time. I named and spoken to some number of individuals at TDS, who stated that they'd let's out-of our agreement at no cost, but our aged early termination charge might return into effect; obviously it doesn't help resolve the issue.
We'd prefer to get free from our agreement without any charge, because itis obvious that support is likely to be just like poor as before, and we nevertheless may have only issues. We would like a telephone program that simply works. Each time. Qwest suits that, TDS does not.
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