When my husband was first put into the main jail i set up a prepay acct so he could call home, and they ripped me off by charging my prepaid acct for calls that i never received and when i called them to complain they stated that i did receive the calls and when i told them that i could back up my claim cuz my husband calls my cell phone cuz that is my actual phone and i could look up the usage and calls received on my online acct with at&t, the customer service rep did not know what to say cuz my cell phone usage showed those calls never came thru, i left the rep stuck on stupid. That's another thing once you get a rep they don't understand or speak english very well, it's like they outsourced there call center to india. Then he was moved from the main to work release where he can make calls using a regular pay phone until correctional billing put new phones into the facility, now they charge $. 50 for a minute call or if they try to call collect correctional billing will call for them and try to get you to accept the call using a credit card when i asked the guy how much it will cost me, cuz they don't tell you unless you ask (another way to rip you off), the guy told me $12 for 3 mins with a $2.50 connection charge and $2 for each additional 5 mins, that 16.50 for 8 mins of talk time. I told the guy they f'n are f'n crazy and hung up on him. Some facility let the guy use calling cards, do some research the best one's for this area are millenium and the pa card, trust me it will save you alot of money.
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