Charge 2.70 per call plus tax. Billed in prepay only to love one of immate. Payments being made to correctional billing services.
At any given time they can cut your phone call off. With a recording " No custom calling features available". This has happened to me sooo many times. When in fact NO features were being used. The problem was the phone cords them selfs inside jail.
The immates have complained about this for I know 8 months. When my man would made any kind of movement while talking. We would get cut off. Weather call was 5 seconds on 20 minutes. I have sent him pieces of tape on letters for him to try & repair. Each pod has 3 phones. Only 1 works in J pod Henry co.
When I complain to correctional billing services, I'm told that the jail had to maintain the "phones". Well, if their being told, by immates, I called was told jail, told they had nothing to do with phones. I pay my hard earned money to "correctional billing". I feel like they need to be responseable for my dropped called.
When calling correctional billing with this concern. I have been told: would credit for dropped called. With the out come being told: well since calls being made to cell phone they would not credit anything. When my man calls, I STOP everything to talk with him! Meaning, Sitting down. Not moving around to chance losing signal.
Since March. Today being July 19. I have paid over $1,300 to correctional services. Less than a week ago paid $58 now already calls blocked. Without any notice. And if I make another payment right now, I will get 1 call tomorrow. Then next day all the amount I paid will allowed. (providing he can get on phone. With 43 men in a 18 man pod!)
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