I receive collect calls from a corrctional facility in MA. I have a pre-paid account with correctional billing services (because comcast cable is my phone comp.) and am being ripped off! I usually put $50.00 on my account at least once a week and for some reason i am always in a negative balance when i go to put more money on the phone.
I have called to ask why is there a negative balance and as always their reply is it takes 24-48 hours for the calls to post!!! So i when there are calles received back to back they cant catch up as fast.
I have this down pat of how much a call costs and how many i get with the money i am putting on the line!!! Each call is $3.95 to accept and $. 89 each minute in all a 20 min. Call should be about $6.00 which is really high but ok. So then if i never go over my money why do i always have a negative balance??!!
Their next reason is taxes!!! So i get taxed from them and then again from the state i live in which is Massachusetts! How leagal is this to be charged 2x for the same thing ITS NOT!!! Evercom/Correctional Billing Services are charging people the tax and not paying the state you live in the tax!!! Because enough people dont call and complain and change the fact that this company is the only one doing correctional calls is a monopoly is not fair i should be able to have a choice!!!
They are overcharging me and getting away with it when you call you sit on hold for hours (literally) and then you get someone who barley speaks english and doesnt listen to what you have said only took your complaint and is now reading out of a book to tell you what the solution to your problem is!!! Unbelievable!
Another issue with them is dropped calls and receiving a credit for them!!! The officers in the facility im getting calls from have a switch to shut off power to the phones and do this quit frequently to get the inmates attention. I am being charged for the connection of that call and have to pay for the whole thing even though the officer disconnected the line!!! And when you call in they tell me it it was my fault i should not have hung up the call! I didn't!!! They dont get it!!!
There are also times when ill be talking and all of a sudden the recording comes on and says "Thank you for using Evercom, goodbye" for no reason it disconnects the call! They have tried to tell me it is because i am on a cordless phone but it happens when im on one and when im not!!!
Getting a credit for that call is not going to happen ive been waiting for 14 credits since July due to dropped calls and it is now October and the customer service rep. Will tell you it takes approximately 4 business days to have the credit on your account but if your like me im still waiting!!!
I dont know what to do this whole situation is very frustrating and very unfair!!! I do not like this company at all and if my fiance wasnt in need to call home i wouldnt use the phone at all!!! Only because i know the aggrivation i will have to endure by using their system!!!
I want justice from this company and i intend to get it!!!
F.Y.I. This company is originally from Canada and because their laws are different than ours they got away with alot more but not they say they are based in Alabama (but the address if you notice is a box)!!!
They need to be punnished and sent to jail and deal with their own company for phone service and see how they like it!!!
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