Worst customer service ever
Team,
Sorry to write such subject line however it does reflect exactly how my situation is.
I'm very sad customer of TATA DOCOMO, with number-8149380690. Facing OUTGOING SMS PROBLEM since very 2nd day.
Below is the series of complaints for the same issue & TILL DATE have spoke to number of agents & TLs but NO RESOLUTION IS GIVEN.
NWK 09428471 - Taken on 9th December (2nd Day) - WITH NO RESOLUTION & 2 DAYS TAT
NWK 09434118 - Taken on 11th With some stupid reasons & again 2 days TAT
NWK 09439181- Taken on 13th due to idiotic words from Tech. Team which doesn't help me at all in my problem - & again 2 days TAT
NWK 09443232- on 14th Finally after speaking with TL-NAVEEN AHUJA - that he'lll make sure it'll solved. But again FRUSTETINGLY is NOT SOLVED & again 24hr TAT
FINALLY Today i spoke with Mr. LILADHAR MULE (Team leader as he said) & He again gave me TAT of 24Hrs. I Urge you to please go through all the call logs (Wrapup)
& SRs... & THINK how stupid people i've been dealing till now...
I'm surrendering the card with all due respect to the name of TATA & with Foolish agents & TECH. TEAM people who dont understand what issue is & what resolution should be.
Give solution in a day or let me know the procedure to return the card in next 48 hrs.
Complaint registered apart from the helpline — gt; http://usacomplaints.com/complaints/tata-docomo-sim-card-c305293.html
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Regards...
Ashutosh S. Dixit
An unsatisfied customer!!
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