BBB Reliability Report for
One Stop Motors
BBB Rating Satisfactory
Rating Explanation...
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business: BBB Accreditation
BBB Rating
Business Contact and Profile
Products and Services
Business Management
Alternate Business Names
Licensing
Customer Complaint History
Government Action (s)
Advertising Review
BBB Copyright and Reporting Policy
BBB AccreditationBack To Top This company is not a BBB Accredited Business.
BBB RatingBack To Top Based on BBB files, this business has a BBB rating of F.
Reasons for this rating include:
Number of complaints filed against this business.
Failure to respond to complaints filed against this business.
Number of complaints filed against this business that were not resolved.
Click here for an explanation of BBB Ratings.
Business Contact and ProfileBack To Top Company Name: One Stop Motors
Company Address: 2950 S. Rancho Dr. #200
Las Vegas, NV 89102
Phone Number: (877) 566-6686
Original Business Start Date: September
Type of Entity: Corporation
Incorporated: 4/16 in NV
Principal: Robert Wilder, President
Customer Contact: Elise O'Keefe, Resolution Manager
BBB Accreditation Status: This company is not a BBB Accredited Business.
Type of Business: Advertising - Company
Web Site Address: www.onestopmotors.com
Products and ServicesBack To Top This business offers typical products and services for the Type of Business shown above.
Business ManagementBack To Top The BBB has no information regarding business management at this time.
Alternate Business NamesBack To Top Onestopmotors.com
Osm
LicensingBack To Top As of 10/12, we confirmed this company has a valid local business license for the locale in which they operate.
Customer Complaint HistoryBack To Top When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.
The Bureau processed a total of 199 complaint (s) about this company in the last 36 months, our standard reporting period.
Complaints Concerned:
39 - Selling Practices
2 - Sales presentation misrepresented the product
4 - Sales presentation misrepresented the service
7 - Sales presentation used dishonest sales practices
1 - Sales presentation not consistent with the written agreement
1 - Sales presentation not consistent with advertisement
1 - Sales presentation did not disclose complete pricing information
23 - General Sales Complaint Issues
78 - Advertising Issues
4 - Advertisement misrepresented a product
12 - Advertisement misrepresented a service
3 - Advertised terms not honored
59 - General Advertising Complaint Issues
25 - Service Issues
7 - Improper or inferior service
2 - Failure to honor service estimate or agreement
16 - General Service Complaint Issues
2 - Billing or Collection Issues
1 - Unauthorized credit card charges
1 - Unauthorized bank debits
35 - Refund or Exchange Issues
1 - Failure to honor refund, exchange or credit policies
34 - General Refund or Exchange Complaint Issues
11 - Contract Issues
5 - Failure to honor a contract or agreement
1 - Unauthorized changes to the contract or agreement
5 - General Contract Complaint Issues
3 - Guarantee or Warranty Issues
1 - Failure to honor money-back guarantees
2 - General Guarantee or Warranty Complaint Issues
2 - Repair Issues
2 - General Repair Complaint Issues
4 - Customer Service Issues
4 - General Customer Service Complaint Issues
The 199 complaint (s) closed in the last 36 months was/were closed as:
114 - Resolved
6 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
108 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
3 - Unresolved
3 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatoryprocess.
60 - Administratively Closed
54 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
5 - BBB determined that despite the company's good faith effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
22 - No Response
22 - Company failed to respond to the BBB or to the consumer to resolve the issues.
Government ActionsBack To Top The BBB has no information regarding government actions at this time.
Advertising ReviewBack To Top The BBB has no information regarding advertising review at this time.
BBB Copyright and Reporting PolicyBack To Top As a matter of policy, BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment.information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
Id: 65959
Report as of: 12/7
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