I recently approved an offer from Verizon FIOS for web, Television, and endless phone providers. The present was for $89.99 and was based on verification of expenses.
Additional expenses were established with a Verizon consultant at that time of present approval to be to get a DVR container with the capacity of play-back any space and taxes & costs. The repetition established there could be no additional charges for two extra converter boxes or hidden costs. The mount was established to be cost-free.
The support was mounted, the statement arrived, the statement was wrong and it is over $266.00.
1. The statement had a regular cost of $99.99, not $89.99.
2. You can find prorated costs for incomplete month providers that are centered regular pricing, not unique offer pricing.
3. Costs for remotecontrol leases.
4. Costs for 2 additional converter boxes.
5.installation cost.
6. And some others I can not remember
Three hours and three individuals later my spouse was educated of the following:
1.. 99 present was stopped and we received the $99.99 offer. No body questioned if we decided to this.
2. All of the charges may stay, we were "misinformed" and nothing can be achieved to get rid of the us-decided costs.
My spouse and that I think we've been defrauded by Verizon. We think the Verizon consultant which established all the costs just before our contract to some 2-year agreement was possibly inexperienced or willfully misled us.
The truth that three customer support everyone was not able to correct the issues further supports our genuinely believe that Verizon willfully encourages and promotes deceptive claims from their reps. Within our viewpoint, Verizon, within their bet to produce opposition with additional Television, web, and telephone providers took on the exercise of deception, scam, and dishonest business methods.
I encourage all you who plan to come right into a contract with Verizon FIOS to really get your whole deal, line-item by-line product written down just before signing any arrangement. Create Verizon record the facts of the agreement just before signing.
We plan to distribute this concept round the web to achieve as numerous customers once we can. I really hope this can help others ahead of time.
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