AT&T charges 18 dollars upgrade fee when replacing a broken phone, even though the contract is fulfilled and then renewed for another 2 years when agreeing to purchase the new phone. When I signed the new contract agreement on the electronic pad there is only mention of the 2 year contract extension. No mention is made of this 18 dollars when replacing a phone, and customers that were with Cingular before it became AT&T are not informed of this change in billing practice. It is in new AT&T contracts only.
This is obviously a revenue generating tool for AT&T. Finally got the phone store to remove the charge but the people at the AT&T corporate help desk were no help. Natisha (NS524N) and supervisor Rochelle were my contacts. Sounds like a good class action to me. Many people are being charged that 18 dollars without notice.
Wasted a lot of my time on hold with AT&T just to have them tell me there was nothing they could do for me. I was an AT&T employee for 15 years and have had wireless service since 1995, when AT&T originally bought Cellular One. That is the only contract I ever signed with them, and when they became Cingular they stopped honoring the lifetime contract that I originally signed. Now of course they are back to being AT&T.
The original contract was 15 dollars/month and free nights/weekends with 100 prime minutes. They discontinued the lifetime contract without ever giving the required notice, and I fought that one for many hours and much postage until I gave up.
0 comments