This is more in the way of providing info for someone who may have need to do the same thing as I wanted to do with AT&T customer service. I wanted to drop my long distance service with them. So logically I went to the web site and found the number to call for changing or canceling service. I got the number to call and called it. After going through the required list selectives I was put on hold for the next available representative. I listened to their canned music (with frequent breaks telling me a rep would be with me shortly) for perhaps an hour before becoming very agitated. I decided on a new tactic. I went back to the web and got the number for ordering new service. Leaving my landline phone connected to their canceling number, I called their ordering service on my cell phone. Guess what? I got through to a human in less than three minutes. It turns out that this human could also handle canceling service as well as selling new service. The whole process was handled in about five minutes. Just for my own curiosity I left my landline phone connected to their change/cancel service number to see if they would ever answer it. They did - after another two hours! I told them I had already handled the problem and only wanted to know from them where to file a complaint. They said there was no other number to call or email address to do that. I wasn`t surprised. So if anyone wishes to cancel a service with AT&T, I suggest you bypass their canceling number and just go to the order new service instead and cancel there.
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