I ordered the AT&T U-Verse 3 pack and only had to talk to one representative. They put me on a two week waiting list because they were very busy, which was o.K. With me. I ordered; high speed Internet, phone, and cable services. A week later I decided I wanted to try dial-up Internet service until they could install my other services. Dial-up should have worked because they already connected my land line phone. I called AT&T residential customer service line 1-800-288, the same number I called to order service. I talked to eleven or twelve different operators. Each one asking me; what is your name, what is your phone number, what is your account number, where do you live, what can I help you with? With every operator and every department, I was told the same thing; "I can't hep you, I don't have the resources, that's not my department, I will put you through to the right department. After being on the phone for 2 hours, I was so mad that I decided to cancel all of my AT&T services. Again not a single operator could help me. They sent me to another eight departments, each of the operators telling me the same things as before. After being on the phone for 3 1/2 hours, I told the last person I spoke to; "I refuse to talk to another operator or be sent to another department". One month later I received a bill for $65.00. I called back and it was the same thing all over again. Someone finally figured out that I was being billed for dial-up Internet. I never even used this service, I was never even connected. It was the same problem all over again, being transferred to one department to the next. I gave up, it is impossible to use AT&T customer service for anything other than ordering new service. I refuse to call there again, there team of operators are useless. I wander what would happen to the rest of us if we said "that's not my dept." or "that's not my job". So it's probably been about three months since my first phone call, and now I am receiving phone calls from CCA Collections. I told them the story, and they told me I have to write a letter to AT&T. I'm sure the letter will just float from one desk to the next. This problem will never be fixed. I feel like I have two choices; pay for a service I didn't use, or tell them to go (you know what) themselves.
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