I took my phone into Sprint PCS to have them look at it for the 2nd time for quick draining battery... I come back to pick the phone up and the gentlemen helping us (the floor manager) tells me the phone has no problems but they did a software update. I look at my contacts to make it sure its mine and it was somebody elses phone. The gentleman apologized and went back to get my phone... He brings it back and of course I look at the contacts to make sure its the right phone only to find that everything has been erased... I ask the manager why that would happen and, why the tech would just erase my phone without telling me and he had no answer but that the tech made a big mistake. I saw other people around me getting their phone's back with all of their contacts in them, why would my phone be different? He had no answer! I have lost everything and all they could tell me is sorry. I lost hundreds of contacts, friends and family from all around the world, thanks to Sprint PCS! They have incompetent techs working at the Silverado branch, and something needs to be done about that... Its a shame that we pay all this money for phone service, only to hear; "well updates erase your phone, sorry". Who asked for an update? Not me! I never asked for them to update my phone, I wanted Sprint to look at my battery, not erase it! Shame on Sprint PCS!
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