The following is a copy of the complaint that i filed with the public service commission, the bbb, and also ga dept of consumer affairs. I made this complaint to the following companies on 3/18/08. As of today, March 26, I have had two calls from AT&T Consumer Relations Dept, who say that my check was processed yesterday, and I should receive in 1 week. We will see...
I urge EVERYONE who has a complaint against AT&T for their bogus and deceptive marketing to file complaints with these three companies... And lets stop them from doing this to people.
AT&T advertised on their website & on TV from 01/02/07 to current -you receive $125 cash back from them for switching from cable modem internet services to their FASTACESS DSL service.
Terms/conditions stated on their coupon - #039;To be eligible for the$125 cash back reward, you must switch from current cable high speed internet to Fast Access DSL ultra or higher between 1/2/07 and 1/31/08. Customer must be a new subscriber to Fast Access DLS. Valid for only 1 DSL acct per local service address. Customer must return coupon w / a cable modem service bill for processing within 90 calander days of FastAccess order date. Services must be active at the time of reward redemption processing. Cks will be mailed 4-6 wks after completion of redemption to eligible customers who retain qualifying services.'
I ordered FastAccess DSL Ultra on 12/11/07. I mailed all info as required (3 times) I have yet to get my reward back & have spoken w / the following people who have been absolutely NO help at all.
1.1/21/07-Mary Reward Center
2.01/25/07 Mary - Reward Center
3.01/25/07-Stephanie 'Reward Center
4.01/25/07 ' Diane ' Reward Center
5.01/25/07 'Mrs. Matthews - AT&T Residential Sales/Service Center-she issued me a 4th coupon, the reward did finally show received on line after this and that it would be processed on 3/06/08.
6.03/07/08-Kristen-Reward Center
7.03/07/08-Jada ' AT&T Residential Sales/Service
8.03/07/08 ' Cathy 'Reward Center
9.3/17/08-Mrs. Brown-AT&T Res Sales/Service
10.03/17/08 -Darrel-Reward Center
All the Reward Center reps tell me is that the reward shows disqualified - they don't know why. They tell me 2 call AT&T Res/Sales/Service.
This is ridiculous. AT&T advertised a cash back reward, and I changed services, based on that promotion. I am fully qualified to receive the cash back that they offered. They have been jerking me around for over 3 months on what should have taken one. They are practicing deceptive advertising. As of today, this has still not been resolved.
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