Vonage - www.vonage.com
We live on disability and was looking for a cheaper phone company. Went on internet looked into vonage (did not know about Complaints.com) Signed up for the 1 Month free service offered at $24.95. Got to billing page found out that they were charging $29.95 for activation fee. Signed up anyway only to find out that this transaction was costing $47.94 I signed up on 10/13/07 the router which i realized had to be hooked up. I have certain things on my phone line for contacting medical alert for my husband so I decided this would be too much of a hassle. Called Vonage on 10/16/07 to tell them to cancel order. Router which you need to use Vonage service was not even shipped yet. I have called twice and was told my CS that their system was updating. On 10/16 when I called they said the system was updating but CS went into why I was cancelling. I answered her any questions after about five minutes of this I got POed and told them to just cancel the order. She said they would cancel the order but I needed to pay $13.99 to cancel she started to say something about this was a temporary charge By this time I am livid told her they already have 47.94 that was mine and that I would tell everyone I knew about this bogus company I told them I was going on internet and let everyone know how they take your money and you can not get it back. Checked email today 10/22/07 Order status is still pending this means the router was not shipped yet can not get money until I receive or decline the shipment. This company sucks and everyone should call their better business bureau in their state to stop doing business with a take your money and run vonage company.
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