I signed up for cell phone service with Amp'd Mobile through their website. The next morning, I had a question about the service I just ordered (was a bit vague on their site so just wanted to clarify) and I never even got through to their Customer Service!
Next day, I received my phone and could not activate it.
So I called the 800 # on their website and in the box - the 800# DOESN'T WORK... Called another phone number I had - after 45 minutes on hold, I finally got someone on the phone and he couldn't activate it either...
The next day, I called back and after 31 min. On hold - I reached someone else and told her to just cancel my account. She tried to talk me out of it and told me one of their locations was "snowed in" and finally, after being put on hold so many times... I think they canceled my account. I wasn't sure because I was so sick of being on hold I hung up...
Next day... I called again and asked how to return the phone... The same man I first spoke with, tells me there was a Return Merchandise Authorization form AND a shipping label in the box. Well, there wasn't... So he is supposed to send me the label and RMA form. It's now been 3 days - no label. No RMA form...
I cannot access my account online (login doesn't work)... I cannot reach anyone using their Online Chat (nobody ever responds, or it's just offline)...
I cannot reach anyone on the phone... I have not received any responses to my messages sent through their online contact form...
My assumption is that this company is actually some guy in his basement and this is his second job! What kind of cell phone provider doesn't even respond???!!!
God awful service, terrible wait time - on hold, no customer support, insufficient customer / tech support (they don't know what they are doing), non-existent follow-up and solutions.
A scam? Maybe...
Beware...
Don't sign up for Amp'd you'll be sorry you did... Get Cingular if you can, they are MUCH better.
Thanks for reading!
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