I've a significant criticism with Comcast digital speech support. Last month somebody named into them-and impersonated my spouse, offered our house amount, tackle, and had our telephone support disconnected! Which was simple! After that it got US - 5 times to obtain our company restored. This after many calls for their "client advocacy professionals" and escalations.
Next, earlier this Friday, our telephone support strangely ceased receiving incoming calls. We are able to create calls out, nevertheless when calling our quantity callers obtain the renowned "You've attained several that's been disconnected or isn't any longer operating." I named them on Friday and was informed 24-72hrs for restoration. To ensure that period rates by, but still no incoming calls. And so I named on Friday and was informed with a "client advocacy boss" the trouble solution could be increased & most probably fixed that night. He also provided me a $25.00 "client satisfaction" credit on our consideration. Friday night comes and moves, but still disconnected, and so I named them again recently and was informed that it's been increased to Verizon, which is out-of their fingers! Estimate: 48-72hrs. I had been also informed by another "client advocacy expert" that there is none otherwise I really could talk to beyond her, they do not possess a customer matters hotline (only a PO Box in Tx), and there is no further info she might supply me. She wont provide me her lastname, quantity (understandable I guess), and sometimes even which workplace she calculates of (that is less clear). Her supervisor simply does "administrative things", and her bossis supervisor also simply does "administrative things". She also informed me she'd be pleased to have a disconnect purchase from me. Good people! Discuss no responsibility, no obligation and also the load of having anything accomplished directly about the customer.
Incidentally, due to the protection problem using the first event, I requested in those days to truly have a protection code placed on our account to ensure that arbitrary individuals who occur to understand our handle (which inturn is outlined) cannot wreck havoc on our consideration. You'd genuinely believe that after what occurred they'd ask me for that code, but I've yet to become requested for this once during some of my calls directly into them. Every time I inquire about that I'm informed, yes, the code is mentioned about the consideration and, yes, they "must have" questioned me for this. Whoa...
Therefore we are happening day 6 of disconnected telephone support, Comcast doesn't have info with no method to speech a, and we're operating up our mobile phone moments getting calls on these. It appears as though a $25.00 credit is not really enough.
For me, Comcast digital speech customer support is simply concerning the toughest available. I have already got an get in with Verizon to interface our quantity over, but that'll not probably happen until Friday. I am also changing around from Comcast cable net to Verizon highspeed DSL in the same period, just-out of theory
Beware!
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