Usacomplaints.com » Telecommunications » Complaint / Review: Verizon Wireless - Extremely disappointed with all the support. #189511

Complaint / Review
Verizon Wireless
Extremely disappointed with all the support

I've a criticism about verizon mobile phone support. I'm acutely disappointed using the support and since I'm after dark 15-day test time they'll not I would like to stop without spending nearly 400.00 in early termination charges. They're the main reason that I'm past my 15-day trial. I popped a merchant account for Myself and informed the salesman the cause I had been attempting the support was since my child had lately quit to visit university in NYC and that I could be going to upstate NY to go to relatives and my present support that was t mobile didn't work-in that section of upstate NY. I informed her when the telephone worked there if there have been any extra service costs related to that I went to update to some household strategy and requested her and he or she said no. The telephone worked in NY and that I only thought if it worked in Providence RI it'd work in NY. I improved to some household strategy and returned to Rhode Island and was informed that I'd to pay for one more charge for service 25.00. I've been acutely deceive concerning the costs constantly but despite the fact that I've been unemployed to get a year and funds are essential to me, it's more essential that I've a telephone support where I will achieve my child anytime and he or she may reach me. After I got home to Rhode Island the phone did not work below and so I returned towards the shop and informed them I needed to stop plus they stated they'd previously delivered a phone to my child and guaranteed me that there is excellent support in Rhode Island it should be the telephone. These spoke me into attempting another telephone and much more time approved by and were really overbearing. I tried another telephone also it worked a bit better but nonetheless got lots of fallen calls and also have hardly any to no support in house that will be vitally important in my experience since I have to have the ability to achieve my child and he or she must have the ability to achieve me all the time and that I can't afford to pay for this kind of expensive mobile phone support as well as purchase house long-distance. Our child had obtained a phone-in nyc and attempted to trigger it however they stated therefore additional time approved she'd to complete it. Meanwhile due to all of this difficulty I paid for two telephone providers. That was a large amount of cash. Our child found Rhode Island to set her telephone up so we returned towards the shop also it did not work on all. I've invested several hours and a number of days in the shop and that I have invested a number of days and never calling me back after which several hours speaking with customer support the majority of whom wind up disconnecting me. It has been the toughest customer support I've actually experienced and also the toughest support and that I have experienced mobile phones for five years. Our child needed to abandon together with her telephone for NYC and did not actually reach utilize it much below. Several calls attempted but had hardly any support around my house while going around Providence, and calls fallen. Since we required a kind of conversation she quit using the telephone. I needed to stop my support for that third-time but I had been informed that it had been too late due to all of the difficulty my period had approved by while we were awaiting telephones to become changed and telephones to become shipped after which needing to travel from condition to convey to obtain them triggered and a lot of additional issues. I'd many panic attacks thoughout this case and so I could easily get telephones back that function and so I may achieve my child and that I simply wished to eliminate this terrible support and become completed with it after I have to and I can be reached by her. I named a couple of days before to possess my t mobile quantity imported they might still do it away plus since I had been informed it wouldnt be any issue. It never occurred. And so I believed it made sense I had been caught with verizon. I tried calling for three times and also the person who guaranteed she'd look after it never returned in my experience. I talked to a different broker who disconnected me after about one hour after which called again and got t mobile about the point (these were very useful) and also the approached verizon for me personally. The verizon broker stated I had been al collection and stated she set up anything and spoke me through some speech program. I recognized my telephone was not buzzing and really couldnot achieve my child all day long. I called back and discovered they'd changed the incorrect telephones and neither people had any support and we tried to contact one another all day long which triggered me another panic attack. They got another hrs to change material back plus I'd to call-back after I discovered this out and stated eveything was ok however it was not. I could not achieve my child and that I went into anxiety attack style. I then found out that her telephone wasn't operating and that I needed to call-back again and discovered that she had a need to revise her telephone after which it worked but since that time I've named her many times and that I might just hardly keep in touch with her once since I just have one club, & most of times none in or about my house and since I have dont possess a work at this time I invest lots of period in my own home. I had been informed verizon does not care easily do not have support in my own home simply because they dont' support that was gurarantee in houses. Well I've to possess support in my own home and that I have often had support with my provider in my own home. I've never had an issue in 5 years together. I've been lied to and bullied many times although beginning with verizon may be the toughest decision I've available and I'd be-all established if it had beennot for that I'd have terminated the support well before today. The client support outlines have been named often by me. I told my tale to some repetition recently for around one hour and he or she stated she was overlooking my documents after which lo and see we got disconnected, I had been really panicky at this time and needed to call-back again and was informed I really could not return to that individual. I'd to begin once again. I considered that I informed the representative this and without a doubt I went to result in a healthcare facility having a full-blown anxiety attack and he or she did not react. She needed to spend two termination costs since I've two collections or simply made me inform the entire tale again and stated there is nothing that I had been caught with this specific support and she might do.

Sadly I can't afford this or I'd definately do it since my health insurance and having the ability to achieve my daughter are worthwhile. I'm considering considering an attorney but I dont possess the cash if that's possible until I will discover others who have the same manner and so I have no idea. I told the consultant that I'll inform everybody that I fulfill they'll shed lots of clients and how terrible verizon is and he or she did not care. She'd instead maintain one extremely troubled client hostage and shed a lot of new clients for many cause that is absurd. I requested to talk to somebody higher-up than he or she and her stated that was impossible and so I didn't get everywhere and he or she simply quit it. I actually donot understand what I'm likely to do but I've to locate a method to obtain a telephone support where I will speak anytime to my child and talk to her and that does not be offered by verizon or treatment to. I'm likely to contact the greater business agency and also the attorney-general and keep in touch with everybody that I fulfill everywhere and let them know my tale and make certain they don't contemplate signing a using the demon (verizon) I've attempted to not contact them titles or get furious however it is difficult at this time due to all of the lies and also the uncaring attitudes and also the hang-ups and due to the fact they don't care at-all that they're creating me discomfort and panic and never supplying me the support that I'm spending so much money for. I'd greatly enjoy it when you have any recommendations to assist me. My name is Cent. Our email is hotmail.com. Please help me!!!


Offender: Verizon Wireless

Country: USA

Category: Telecommunications

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