Usacomplaints.com » Telecommunications » Complaint / Review: Vonage - Completely unacceptable support for DSL. #175771

Complaint / Review
Vonage
Completely unacceptable support for DSL

Vonage lost times of my period adding their VOIP gear and calling them looking to get my local phone number changed for their support, simply to discover that the service is completely improper for DSL and might have charge me more to make use of that simply maintaining the phone strategy I curently have with my local phone provider.

I talked at size with Vonage just before purchasing their support (probably the support representative didn¹t determine what I had been requesting as she talked having an Indian accent). I had been guaranteed I depend on the VOIP and really could remove my local telephone support. The stark reality is that you simply can't when you have DSL as your DSL employs the telephone lines and certainly will no further function without local phone support remove from your own local telephone business. Following a day of waiting on numerous phonesystems, I decided the nearby provider (in this instance Qwest) might provide me a passionate ³dry loop² DSL link (no phone service involved) in the price around $10 significantly more than I currently purchase simple phone support. MAIN POINT HERE—I'd wind up spending $10 more for that same providers (nearby and long-distance) I curently have, but might no further manage to obtain and deliver faxes or have an immediate link with 911 emergency line.in the place of spending 2 companies I'd be spending three businesses.

If customers have cable net, subsequently Vonage may conserve them cash, or if you are using lots of providers like call-waiting, forwarding etc., or need a minute phone-line (#) there might be an edge to Vonage support. But my reading of the info I had been provided about the phone and also the info on the site might trigger me to believe without completely understanding it works that lots of people subscribe to Vonage support.

Although I suppose the info about the Vonage site falls inside the notice of regulations, I came across their demonstration of how their support works and also the financial savings to become extremely deceptive. Did I find info that of getting a passionate phone point for DSL company price might exceed any financial savings that their support presents.

I'm only today along the way of unhooking and repacking almost all their gear and delivering it back, therefore hopefully I'll not need an issue in locating costs Vonage designed to my charge card.


Offender: Vonage

Country: USA

Category: Telecommunications

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