On Feb 15 I was checking out at a local grocery store buying my family of five the food we would need for the next two weeks. Being unemployed we don't have much money. My card was declined due to insufficient funds. I knew that as of 6 am that day there was at least $1100.00 in my account. After having my card declined I checked my statement online and discovered two $400.00 charges ($800.00) from a company named Simplexity.
I had never heard of Simplexity and was very confused as to who they were and why they were charging my card $800.00. I found their contact information online and called. I was transferred to their collections dept and found out that it was in regards to an order I made through as company they owned named Wirefly.com.
The charges, I was told, were because I did not keep my Verizon contract for at least 180 days. Well, there was a good reason for that. I lost my job. I could no longer afford to have cell service.
I was never notified before these charges were made. I was told by a Simplexity agent that they sent a letter, however I never received one from them. The agent in their collections dept told me he would escalate my case to their company headquarters and gave me the number to call them. He told me that in circumstances such as mine that they will sometimes reverse those charges. He BLATANTLY LIED to me!
Upon contacting the company hq I was told that there was absolutely nothing they could do. It didn't matter that I was unemployed, had no food to feed my 3 children for the next two weeks. Couldn't pay my electric, water, car and rent payments. My electricity and water is going to be turned off because they took every single cent I had. If ANY company is going to do something like this to their customers it should be in BOLD lettering on the main contract page when a person gets service through them. It should be made plainly clear.
I only have one question for Simplexity. Have you ever met a person that has completely and utterly lost faith in the world? Now you have.
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