On Saturday morning I was shocked to find an unauthorized "suspended transaction" to my debit card on Friday afternoon of $150.00. After calling my bank I found out the name of the company making the charges, Simplexity Communications aka Wirefly. The charge was applied to the card with nothing but a company name - no contact information at all. After researching I found out that Simplexity is the same company as Wirefly with which we did open a Verizon account over 6 months prior. After making several phone calls I was left with a reference number and a phone number. Although there are service reps available, all of them, including supervisors could not tell me what the charges were for or why they were applied, only a number to call on Monday with the suposed only department that can answer questions reguarding the charges allowing them to keep my money tied up for the entire weekend and also creating an overdraft on my account which incurs an additional fee and also prevented me from being able to use my account to pick up neccessary medications that I have to take daily. When this was explained to the 7 or 8 dofferent people I spoke with, none of them seemed to care about the position they had put me in. I have not authorized any additional charges from this company and this is blatantly fraudulant on their part. Avoid this company at all costs. From the sound of it, there service reps are outsourced to another country as the understanding of the situation was not understood by any reps and I was responded to with nothing more than a generic useless statement from almost every rep I spoke with.
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