What happened to the customer always being right?
This gym takes the approach of the customer being as wrong as they can prove for as long as possible. For their profit. They lie, "lose information, " and drop the ball to steal money month to month.
I enjoyed Gold's when I joined. What I don't enjoy is being billed long after sending five requests and sets of documents for cancellation... When I was hard sold the membership by Tracy at the actual Golds on Veterans Parkway, I was assured that, because of my possibility of relocation, I could get out of my contract at any time. When I received notification of a transfer home, I quickly posted a letter with details to Tracy. This was July. I am writing this... September 27.
Two months passed - no response. Had I not sent enough detail? I followed up "to whom it may concern" this time and included a bank statement with my Savannah address. Fast forward to February. I send a letter offer detailing my relocation... Keep in mind, the gym has been rebranded during this time. The location by my home in Columbus did not even exist... So many wrongs here.
Let's move to this summer... I call and speak to a nice enough customer service rep, a young girl. She acknowledges several irate e-mails I've sent in response to their annoying and highly unprofessional (not notated by the gym at all) email blasts. She told me to fax a utility bill. I did. Nothing.
So this week, I respond to another e-mail. These e-mails at from a woman called Cathy Phillips. To say the customer service standard is lacking is a grave understatement. She had the nerve to forward me an e-mail response that she created to my previous e-mail. I searched my inbox via outlook - no response had been received in the past. Fair enough, right? She listed some but not all details, trying to snake around PAST documents. Why? They don't want to refund the money they have been stealing for over a year. Rip off report... So I respond again. I've asked simply enough for what details are needed to update this account retroactively. Why? I've done my due dilligence. I've sent what they have requested numerous times... And nothing. This woman has still not responded to my request. Yet again.
I will blast every social media outlet I can find. Do not join max fitness... I cannot imagine how horrid this would be for service members, people who are far more likely to be moved than I.
Stay away. Stay far away! These people are crooks. They lie and steal and pretend to not get what documents they have received. Why? 30 bucks a month... Pathetic!
0 comments