When I joined Living Well Lady Fitness club a couple of years ago, I was assured that if I moved out of range of a partcipating gym that I would no longer be held responsible for the charges. The sales person, assured me that as long as I could prove my move that I wouldn't endure any cancellation charges. I began reading the contract and she put it down and said there is no need for that. I tried again to read it but she explained that it was all in there. After a time I took the woman's nice smile and signed my name. Big mistake!
After three years or two went by and then I found out that I had to relocate. I went into the gym and was given a form to mail in along with prove of relocation. I learned on that form that I would be charged over $200..in cancellation fees! I talked to the manager who said she could do nothing for me. I asked her if she could even give me a person to talk to, nope! I sent in my cancellation forms explaining everything and requesting someone call me back. No response. It has been three months. I was told to call the main fitness center to speak to another manager, I did, she ask me to send her the same info. It's been a year since I moved from that city to my new location, and still cannot talk to anyone.
I put a stop payment on their direct debit but since they have my debit card number they have been successfully pulling it out anyway. To top it all off, this month they took an extra 25$ out. When I called on that they said that it was taken off everyone's account for new equipment!!! After talking to someone from their billing it looks like I will never get that money back. I have been struggling with them for a whole year to cancel, they have been pulling out money from my account still for a year, I closed my bank account. But they pocket $38.00 every month for a whole year, and still no calls, no letters, no response.
I had to pay the bank to put in that stop payment, plus all the charges every
month for the year from living well lady since I moved out of town.
Rediculous!!!
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