I purchased this equipment online. It was shipped to me poorly packaged, but undamaged. I took it out and put it together. It took about 10 minutes of trying it out to realize it was not going to provide any sort of workout for me, nor that it was going to hold up well.in the short time I tried it, I could feel that the springs were already starting to weaken. This is certainly no "precision" machine. It appears that someone put it together in their garage. I wouldn't expect to pay more than $100 for it.
I packaged the machine back up into the original box and included all pieces. I then paid UPS more than $100 to ship the machine back so I could get my refund. At this point, the problems began: emails were not answered, phone calls not returned. Only until I threatened to contact PayPal and my credit card company did I get a response. The response was that the machine was severely damaged and pieces were missing, therefore no full refund would be issued. I asked for pictures and documentation and none was given. I asked if UPS had damaged the box and was told they did not. Not sure how all that damage could occur only inside the box. I know there was nothing wrong with what I sent back to him; he is simply making up excuses. We will see what happens with PayPal and American Express on this.
In my opinion, John Scimone never had any intention of honoring the money-back guarantee. I also feel that the machine itself is certainly not worth the price being charged. It is certainly buyer-beware for the SkiXtreme Workout machine.
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