I ordered two Mountain Hardwear jackets, grey and green, on 15 Nov. They were available only here, nowhere else online, and I had wanted these jackets for presents.
I received two jackets, wrong style, and wrong color. I emailed customer service for an exchange. They said no exchanges. Then I asked for my money back. He said sure. He also made me jump through SEVERAL hoops to get a return sheet, which was linked to a fake PDF for a while until I asked about it. Then I got the real PDF and had to wait yet another 24 hours for a "Return Auth #" from the customer service rep himself. Why he would not give me this on the first day is beyond me.
Then I shipped them (after finding out it wasn't going back to UK as the website states, but to the UK protectorate 'Jersey'), and I had to pay all shipping back there. The customer rep then stated that he would not refund my money, only give me store credit. Why would I want store credit when they sold me something they do not have int he first place; if they did, they would have gladly exchanged it and all of this could be avoided.
I have gotten my credit card company involved, have reported them on here and on FBI internet fraud, and if I'm bored enough, might get a lawyer involved.
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