History -
1. Original order for ice-axe 75cm placed on 7-Mar order # 1793 I received order 1793 on 12 Mar. But it was wrong item - I received 65cm length instead.
I sent back return (at my expense) which MountainBlack received (confirmed with receipt acknowledged) on Mar 15-th.
MB send me a message which says they did sent. Quote:
"Date: Mon, 15 Mar 20:05: 26 -0600 From: Mountainblack Customer Care Subject: RE: iceaxe question
Hello Alexander,
Thank you for your return, All our apology for this trouble, we have all ready reorder a right item for you, The delay for this item is: 14 day (business day) before shipping. You going to receive an email with all shipping detail when we do this shipment. However if you have any questions or concerns please feel free to contact us. Best Regard. MountainBlack Customer Care"
However MB did not shipped replacement order until 16th of Apr. I had to call the to remind to ship replacement order! On 6-apr, I checked with MB and they re-submitted and re-shipped as new replacement order # 1886 on April 16. Th (shipped)
But as of today May 10-th - no ice axe, still, no money, no apologize no workaround.
I made a BP a Proposal - BM whould immediately send me a new item this time with 2-day delivery (DHL, Fedex). Or BM will return me my money by wire now. - paypal to my email will do. From my side, if I ever receive the original order 1886 - I will send it back to return center again.
MountainBlack did not take my proposal - instead they told me - it is all my fault, I shold buy insurance for the order when it is shipped. Great! - but it where them who shipped the order which got lost. Besides it was them who send the wrong item in a first place! De-fact - here I am no money, and no item.
Do not deal with MountainBlack!
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