We have a Sea-Doo (PWC) whose engine was running perfectly fine but produced almost no thrust. Upon examination I discovered the plasticWear Ring, which forms the circumference around the Jet Pump Impeller, haddeteriorated. I took it to Ben Holcombat Waterworks Repair, 1477 East Hill Park Rd., Lewisville, TX 75056, becauseBen assured me the job would be finished by Friday. Ben sold me on replacing fuel lines, changingthe Pump Oil and greasing the fittings. I was told it was ready to pick up but when I arrived I was told theyhad bad news. The engine was seized upand wouldnt turn over even with the spark plugs removed. Ben said the engine needed a completeoverhaul. Knowing that couldnt be thecase I insisted they disconnect the pump and try the starter. When they did the engine spun freely. Obviously they had set me up or they had not reassembledthe pump correctly. I had to leave it sothey could correct their error. Late on Friday I got acall the Sea-Doo was ready. This timewhen I arrived I noticed the steering nozzle had not been reinstalled and themechanic had gone home. After remindingBen he had committed to completing the job that day Ben agreed to finish thejob himself. He had to hunt all over theshop to find the parts that had been removed. I watched while that assembly was completed. I insisted on seeing that the Sea-Doo wouldrun. It did crank ok but he could hardlykeep it running. I checked the sparkplugs and they were not even finger tight. After tightening the plugs it ran perfectly. I was shocked when presented with a bill for$970.58. After barely over twohours of run time the steering mechanism failed and my wife and grandson werestranded on Lake Texoma. The bottom boltholding the steering nozzle had fallen out and the thrust of the jet caused thenozzle to break, leaving it dangling by the steering cable. The self-locking nut could be easily turnedusing only my fingers. This type of nutshould never be reused. With regard tothe bolts that hold the Steering nozzle the Sea-Doo shop manual says thefollowing? WARNING: Whenever removing the screw always renew lockingdisks. Screw must be torqued asspecified. The text and assembly diagramalso specify that that Loctite (blue locking compound) should be applied to thethreads. I did not know that at the timebut I observed this part of the work and know these steps were not followed. I went back to WaterworksRepair with a diagram and list of eight parts required to properly complete therepair. I requested that at a minimum theyshould provide me the parts at no cost. I would get the work done myself. He said, Ok, but it would take up to a week to get the parts. The very last thing he said was Ill giveyou a call when they are in. It has nowbeen 22 days. Between my wife and me wehave made ten calls and Ben has not returned our calls. I was told by a female who answered that, IfBen ordered the parts then he is the only one who can tell you if the parts arein. Later when my wife tried to get astatus the female who answered hung up on her. Obviously Ben has no intention of doing the right thing nor does he haveany intention of honoring his commitment. I would advise everyoneto steer clear of this place. They aredisorganized, they try to sell repairs that are not needed, they do sloppy work, they do not follow specified procedures and they grossly over charge.
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