I am writing with a complaint about charges for auto repair at FireStone Complete Auto Care. My car was diagnosed with needing a fuel pump assembly and a fuel filter. I was initially quoted: $513 for parts and labor for Fuel Pump I was then told by Charlene a service ad-visor that it was required they (FireStone) also replace the fuel filter which was $187.71 Parts and labor for Fuel Filter alone. When I asked why so much for the fuel filter Charlene informed me I had to pay for the part which was $61.71 and $120.29 for the labor which accounted for the high charge of the $187.71. She also told me because they had to remove the gas tank to replace the fuel filter. I then told her well if you are replacing the Fuel Pump the filter is sitting on top and you already have the part out so why the excess charge on the labor. She thought about it for a minute and recanted saying she would only charge me part of the labor for the filter since the fuel pump was being replaced. Labor for that was dropped from the $120.00 to $33.00 after a brought this to her attention. This discussion took place close to closing on yesterday 9/23/05 on and off between 4:08 and 5:47 pm. I thought the prices were a bit high so called a few places including the Dodge part to confirm prices and prices just were not adding up to what it would cost to replace the fuel pump and fuel filter. I called her today 10:30 am or so 9/24/09 to see if FireStone had began work on my car she informed me the fuel pump was in place.intending to cancel and have my car moved else where but the work but she informed me the work was already done. I asked for to see my old parts and also asked for a detailed bill to justify parts and labor for fuel pump and filter. The engine size was incorrect and the mileage was at least a 100K miles off. I requested the boxes the new parts had come out of that went onto the car. The parts were purchased from Car Quest and I called a local Tacoma CarQuest to find out what real price for the Fuel Pump Assembly and Fuel Filter cost. I was informed by car the CarQuest staff located on 72nd in Tacoma 253 475-9018 the price for: Electric Fuel Pump Assembly $187.00 part number E7113M Fuel Pump $23.99 part number R86523 Compared to FireStone charged me $370.78 for the Electric Fuel Pump Assembly and $61.71 for the Fuel Filter. The staff at CarQuest informed me that sometimes a auto repair shop charges a 25% mark up but he was shocked when I told him the price FireStone invoiced and charged me for the product purchased/ordered from CarQuest. He also said it appeared that FireStone charged me 50% to 100% markup and suggested I bring the concern for the overcharged product to the FireStone's Officals.
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