Ordered a jacket because in was displayed "in stock" (it was sold out at all other online shops). Amount was charged in US$ instead of ; exchange rate was far away from actual exchange rate. Email request was not properly answered. After two weeks i've contacted mountainblack.com and ...
Mountainblack.com shipped my order after a month, without providing the tracking number that should have been included (I paid for faster shipping which included a tracking number). Furthermore, they shipped the wrong product, after which they didn't answer e-mails and phone calls. They even ...
It got them 4 weeks to ship the pants (they'd in-stock) and charged the charge card at that time of purchase (not the particular delivery). Once they eventually came (from U.S., even though they declare to become located in Birmingham, that will be not the case at-all) it had been different pants. ...
History - 1. Original order for ice-axe 75cm placed on 7-Mar order # 1793 I received order 1793 on 12 Mar. But it was wrong item - I received 65cm length instead. I sent back return (at my expense) which MountainBlack received (confirmed with receipt acknowledged) on Mar 15-th. MB send me a message ...