Bought item 28 April with an additional fee paid for Express Shipping because I needed this item for birthday on 7 May.
From the company, received immediately after placing the order:
"Thank you for ordering from BudK.com. Your order, W0389836, is being processed and should be shipped within 24 hours. For ground shipping please allow 7-10 business days for receipt of the order. Once your order has been shipped we will send you an email acknowledging shipment."
Ok, all appeared good.
Days go by, no notification that it shipped and no package, so I send an inquiry with a response received 6 May:
"Thank you for taking the time to contact us with your question or concern. Our number one goal at Bud K is to serve you, our valued Bud K Customer. For over 20 years we have been the leader in providing top quality merchandise at affordable prices backed by our iron clad 100% satisfaction guarantee.
I have looked into your account for you. I am showing that the package is getting ready to ship out. The delay is due to the item was on back order. We know have the available. You should see this package in 7-10 business days."
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