Complaint / Review
Global Life
Failed to follow up on his promise to correct his companies shipping mistake.incorrect item was shipped

On 6/30 I placed an on line order with this company. It was OnlineOrder_00473650. The order was shipped in a timely manner, but they shipped an incorrect item.

I have sent numerous (12 total) E-mail messages. I requested a return authorization number and a paid shipping label so that I could ship the incorrect item back to them.

I was assured twice that the correct item would be shipped out by a support person that signed his name as - Rob GLE INC.

It has been approx. One (1) week since I sent them my last E-mail and have yet to receive a response.

It has been 85 days since the original order was placed on line and I have yet to receive the correct item or the requested materials to ship the incorrect item back to them.

It is my opinion that this company has a VERY poor customer support system and should be listed due to this ongoing problem with the company.