Don't EVER use [email protected] or myneonhaven.com to order any sports paraphanalia! I ordered a BlackHawk Neon sign on December 15 and have tried to correspond with these people at Beersigns.com to get the status of the sign ever since. Meantime, I was billed $353.99 and I paid it through PayPal. I have yet to receive the sign!!! I've been getting the run-around from Katya at beersigns.com. First she said the orders never went to the appropriate manufacturer, so she said that it would take another 4 weeks. Then she said there was a "mix-up" with the orders. After sending five more e-mails, albeit unanswered e-mails, to her, she e-mailed me on April 14 telling me "The supplier promised to ship everything to us by the end of this week". It's now April 30th, and I've received NOTHING!!!
I can't believe these people are in business! What irks me is I would send e-mail after e-mail and won't even get an acknowledgement that they received my e-mail or get a very terse response two weeks later or never. Even when Katya responded, it was two sentences not explaining anything. They never really gave me a good explanation as to the delay in shipping the sign. Katya would only say "There was a mix up in the orders"... For 5 MONTHS!!! Today I insisted on my money back. Ironically, Katya immediately e-mailed me to tell me she will send me my money back. What a laugh!!! I'll eat my shorts if I get a check. And if I don't, I won't stop trying to get these people out of business. I will contact every bureau, every consumer advocate group... You name it, to make sure noone else gets ripped off like I did!!! Just STAY AWAY from [email protected]!!!
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