I ordered from Rollies.com December 21, today is February 27.
Now I am fully aware that it "can take up to 6 months" (Though I wasn't when I ordered, Rollies seems to leave that out until you're sitting wondering "Why hasn't that come in the mail yet? Shouldn't that be here by now?" The only way I did find out was by searching the website. I think that might be something you should put up all over your website so your customers aren't left wondering, and wondering if they just gave money to frauds.) but, I did send them e-mails to the provided e-mail address ([email protected]) and NEVER received an e-mail back. I e-mailed them to find out when I would actually receive my order or when it would be shipped.
On the website it clearly states: "Most orders are received two to five weeks after being placed." and "Due to the massively large selection of items available at Rollies.com, we cannot guarantee that all items will be in stock at all times. However, new shipments are picked up every Wednesday - Friday, so items which are not in stock are typically available within 3 to 4 weeks. If it looks like there will be a wait longer than 6 weeks, we may notify you of your order's status or you can email us for an update. As we currently pick up orders from our suppliers every other week your order maybe be out of stock one week then in stock the next. This is why we have a 2-5 week delivery time."
Well, they NEVER notified me after 6 weeks, so I e-mailed them, and like I said never received a single e-mail. I finally called them today. I left a message saying that I was very upset and unhappy with being left in the dark, that I'm truly beginning to believe that this is all a fraud. I left my number for them, since they didn't e-mail me when I gave them plenty of time to do so I am expecting a call.
I won't be fooling around with e-mails anymore. And in that phone call I expect a date I will receive my order or an apology with my money sent back to me. I will give them today and tomorrow to deal with it then I will be going to my bank to forcibly get my money back. Hopefully Rollies will fix this, and learn to become a better business.
I even have a few suggestions:
-If your orders take so outrageously long you should make that OBVIOUS not hidden in FAQ and in Help menus.
-Say if an item is out of stock or not! Then I'm sure people will buy what you actually have and won't have to wait, so you won't have unhappy customers.
-Do what you say! If its going to take longer then 6 weeks e-mail your customers, the less you leave your customers in the dark the happier they will be.
-RESPOND. For exactly the reason I said above.
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