I have been at this since December when I purchased a snowmobile jacket for a Christmas gift from SnowTrinkets/Snow Girl. Knowing that they had a non-refundable policy (that in itself should keep you away from this company), I requested a certain jacket. They said they could make a substitute and I asked if this could be exchanged if necessary because I was not sure what merchandise looked like. The answer was yes.
As it turned out, the recipient did not like the substitution and I returned the jacket. Still have the Delivery Confirmation from postal office which indicates they received it on Dec. 16. I also have a Paypal receipt which shows that $174.38 was paid to SnowTrinkets. Paypal is another story... While waiting for the "return" to post, time passed and they said I no longer could make a claim. Watch out with Paypal as well—lots of little things they will not do unless you claim is made fast. Waiting for things to post and dealing with the company takes time.
I made numerous contacts with SnowTrinkets and they never responded in any way whatsoever. I finally wrote or called and said to send the merchandise back then&at least I would have something to show for $174! No response.
Now they indicate on website that they have relocated to Denver, CO. Were in Petersburg, MI previously. Watch out anyone ordering from them!!
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