LA Fitness suckered me into a year-long personal training contract by providing me with several one hour personal training sessions with a top-level trainer. I signed a year-long contract at more than $300 per month, and went to my first personal training session. I was reassigned to an entry level trainer, and informed only AFTER I had signed the contract that my sessions were only 30 minutes long. My trainer was apathetic, unmotivating and rude. The gym schedules the 30 minute sessions back to back, so you better believe that every training session ended after 25 minutes so my trainer could take a break and chat with the other trainers and his next client around the check-in desk. I decided to stop going to the gym, after such a dissatisfying experience and pursue my fitness training elswhere. When I cancelled the credit card that LA Fitness was auto-billing each month, I started to receive seven or eight calls to my cell phone every day starting at 8 A.M. These collectors claimed that I had a ten-day window in September to cancel my personal training membership, or I would be automatically bound to another one year contract. The collectors called from a different area code and phone number each time; from Florida, Alabama, California, Nevada— it was absolutely ridiculous. The representative I spoke with to cancel my account refused to identify herself as anything but "Christina" and would not give a last name or badge number. When I called my home gym in Chandler, AZ, the manager informed me that she had no responsibility for what "Christina" was telling me. She had asked for a credit card number to bill more than $600 in charges to. The manager at my home gym said she had no recourse over these collectors in different states and to hang up the phone immediately. I was able to cancel my account for $35, but we'll see whether any mysterious charges end up on my card. Bascially, LA Fitness distributed my personal information to bill collectors across the country who were asking for more than $600 when I was able to cancel my account for $35 when I threatened to take the matter to litigation. DO NOT fall for this scam. Their services are unprofessional, and turn-over with the trainers is so high, you'll never see the same trainer twice. Be aware that signing a contract with LA Fitness can land your personal information in the living rooms of lazy bill collectors who work from home across the country and are out to get you!
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