Hello, my name is Jennifer Meyers, I ordered some Snowmobiling gear from Dennis Kirk, I requested that my order be shipped next day, which I did receive on time (yay for UPS), I had to pay an additional $40 dollars for this service, which was just fine with me. But now we get to the issue, when I received my items ordered from Dennis Kirk one of the items was the incorrect size. No big deal, I get on the phone with Dennis Kirk customer support thinking that I can send the item back and be sent the correct one, well ok, the representative was fine with this, but when I mentioned that I didnt feel that I should have to pay for next day shipping on the correct item, because it wasnt my error that the wrong one was shipped, the rep informed me that I would have to pay an additional $40 to receive the correct item next day shipping.
I disagreed with this and asked to speak to a supervisor, well, I got to the supervisor and was told the same thing, that I would have to pay the additional $40 again if I wanted to receive my item next day delivery.
Her rational was that I did receive the item next day, it didnt matter that it was the incorrect item. So if I wanted to receive the correct item, I would have to pay the second shipping charge. One $40 shipping charge for the incorrect item and a second $40 shipping for the correct item to be shipped.
She also to procede to tell me that this wasnt their error, they dont know who made the error, which this statement goes against the fundamentals of customer service of the customer always being right. So, at this point I am filing a stop payment with my credit card, returning all the items that I ordered and will wait to see what comes of this, Im sure this will be a long drawn out battle, but I am filing this complaint against Dennis Kirk, because it is just plain bad business practices to double charge shipping or even charge shipping once for items that are incorrect. Also, I have informed Dennis Kirk of the complaint I am filing to warn others of this unfair practice to customers. So buyers beware, Dennis Kirk does not care how much you pay to receive an item, or even if it is the correct item.
Sincerely,
Jennifer Meyers
Faribault, Minnesota
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