My friend and I signed up for a "special offer" nitrox training course with A.K.A. Divers, Arlington, Texas (Bob Biggs, trainer). We paid the fees in good faith. We arranged for a babysitter and also arranged to leave work early to arrive on time and prepared for these classes.
The training was in November and we were told by Mr. Bob Biggs of A.K.A. Divers to expect to receive our certification cards in the mail within the normal processing time. This, to me, would mean about 6 weeks. It is now March 2, almost 4 months later and we have never received the certification cards.
After many phone calls to A.K.A. Divers (spoke with Cecil Stewart) and several emails to Bob Biggs I have no response whatsoever to what happened to our certification cards or what we might do to receive them.
Cecil indicated that he was sorry but, he just doesn't know anything. He said he has given Bob Biggs my messages and cannot explain why Bob Biggs is not bothering to call me back with any information.
Apparently, Mr. Biggs thinks he is to big to bother responding to customers! This no way to run a business! A simple response to a customer shouldn't be so impossible for a businessman to accomplish.
The training classes were in conjunction with TDI, Technical Diving International. Mr Biggs is associated with the following agencies: TDI/SDI # 1228, PADI # 4671, NAUI # 9929. Cecil Stewart (the man who claims he knows nothing) is associated with NAUI # 25825 and SDI # 2818.
I chose this special offer class as a way of checking out A.K.A. Divers for possible future training. I guess I learned what I needed to know. This place is a ripoff and Bob Biggs is inconsiderate, unhelpful and just plain ambivalent about the business of diver training. Diver's beware!
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