Complaint / review text:
If you have a Hp don't update your software if you use other ink cartridges!!! I called Hp and they said I would have to pay them for the info to fix my printer. They told me online chat was free so here it is:
Samuel (Hp tech)
: Hi Kirk.
Samuel: Welcome to HP Total Care for All-in-One products. My name is Samuel. How may I assist you today?
Kirk: I was given this number on the phone from HP (# withheld)
Samuel: Thank you for the information.
Samuel: Could you please recheck the case number?
Samuel: There will not be any letters in a case number.
Samuel: Let me check.
Samuel: Kirk, I could not locate any cases pertaining to that number. However, please go ahead and explain the issue in brief.
Samuel: I will do my best to help you with the issue.
Kirk: after updating my HP 5510 last week it does not print any longer
Samuel: I see.
Samuel: Do you have any error message when you try to print?
Kirk: no just on the printer it says:
Samuel: Could you give me the exact error message?
Kirk: it says
Kirk: Print cartridge Error See the product documentation for details
Samuel: I see.
Samuel: Could you let me know if you use Genuine HP Cartridges or not?
Kirk: The guy on the phone new what was wrong..
Kirk: There from Staples and the guy said they are the same ones
Samuel: Are the cartridges Genuine HP Cartridges?
Kirk: no Staples brand for HP
Samuel: Kirk, I would like to inform you that cartridges of other brand are not recommended by HP as ink used in the cartridges is of low quality and may also damage the printer.
Samuel: That is the reason why, we recommend to use only HP cartridges.
Kirk: I just bought them today
Kirk: new ones
Samuel: Do you have any HP cartridges to isolate the issue?
Kirk: no sorry
Samuel: Kirk, I recommend you replace these cartridges with new Genuine HP Cartridges and get back online with us if the issue persists.
Samuel: However, the issue will be resolved once you replace the cartridges.
Kirk: So if I buy Hp cartridges it will be fixed?
Kirk: Oh Ok did the update I just uploaded last week do this?
(After I installed the Hp update Jan 12 07 my printer would not print)
Samuel: No, Kirk.
Samuel: This issue is purely related to hardware.
Samuel: It has nothing to do with the software or any updates.
Kirk: Well it started right after the update for HP
Samuel: I hope you understand.
Samuel: The updates or any patches are only to fix software issues.
Kirk: This chat has been recorded:)
Kirk: have a nice day
Kirk: The end