On 5/10 I ordered item named "A" from netdropshipper.com and had that item shipped to my customer "F" in Canada. The item arrived to customer "F" on 5/18 and customer "F" called me to advise that she received a USED item "B".
I immediately contacted netdropshipper.com via phone and advised of the error. I stated that I ordered item "A" and USED item "B" was received and they simply advised that I should send the item back and they will send the correct item. I advsied customer "F" to return the item to netdropshipper.com and the correct item would be sent.
Customer "F" shipped USED item "B" back to netdropshipper.com on 5/26 and it was delivered on 6/10.netdropshipper waited 12 days to contact me to advise me that they never carried USED item "B" even though it showed up in their "discontinued items" listing on their website.
They claimed that customer "F" is attempting to commit fraud by sending back a different item than that which was sent to get a 2nd unit from netdropshipper for free.netdropshipper has refused to send the corrcet item "A" nor the USED item "B" back to customer "F" without charging for the additional shipping. I ate the shipping charges on the return since netdropshipper refused to pay to correct THEIR error; they kept repeating "it is our policy and it is noted in our FAQ section". This is true BUT it ONLY mentions returning an item for a REFUND, not correcting an error that was their fault to begin with!
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