When my husband, daughter and I joined, we asked about her membership because she was returning to college in Sept. No problem, they said, we have several affiliates in Phoenix and she can go to any of those as a member free of charge. What a lie. LA Fitness, where they sent her, denied this arrangement and were going to charge her $15 per visit! What a bargain, paying WOW's membership, then $15 per visit.
I called Chris in the Tinton Falls, NJ office who sold us this LIE, and he said "oh, sorry about that." I said well cancel her membership immediately... He says they can't without a utility bill or voters registration or drivers license from the new state. Well, I had to have her name put on the utility bill that was in a roommates' name and brought that into Chris. He said fine, he'd forward it to the office.
Then, months later, I'm still being charged her fee and when I call they say they couldn't read the document I gave them. BROTHER! Everyone else could read it. I sent them a letter w / more documentation, plus email thru their Web site, but they still were charging. Then I had AmEx block the charges, now it's at a collection agency and they're asking for $587!
This is a total ripoff. I did as asked and they keep coming up with new rules. Also, this was sold to us fraudulently to begin with.
I just wish I still lived close by so I could take this to small claims court, or picket their gym, or something.
After looking at all the other complaints here, it's clear that this organization is crooked and unethical.
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