I have been a member of Bally Total Fitness for about three years. I have decided to cancel my membership due to personal reasons a while ago. I have sent an e-mail through their webiste, sent a letter requesting the cancellation by postal mail; then sent another letter via registered mail. All I received after months of efforts to cancel was a bill for all these months! I have paid that bill as well although I had requested them to cancel my membership months ago. I still have not heard from them and I have not received a letter indicating that my membership is terminated! It is a very irresponsible company who is advertising wildly for future customers while mis-treating a very loyal customer like myself! They deserve a legal lawsuit I am afraid. I could have gotten a divorce much faster! They need to review their policies! You can do everything on line, but I cannot cancel my membership online. I cannot even cancel it on by registered mail! Theyare charging me for nothing simply by ignoring myr equest! I feel like I have been trapped, and I will be telling everyone not to enroll what so ever if I do not hear from them very soon!
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