My wife has tried to attend aerobics classes at Bally's and for the fifth time in three months, the class was cancelled because the instructor didn't show!
Each time, she went down to the office to report her dissatisfaction, no one EVER returned her phone calls to discuss their failure to provide classes that were scheduled. Nor did they offer any explanation why the instructor didn't show.
The most recent episode occurred this past weekend. My wife was so furious about the instructor failing to show up that she called half a dozen Bally's numbers and finally got ahold of the manager yesterday. He was absolutely indignant and wholly unprofessional. "What, you think I've got time to return your phone call?"
When she requested that Bally's cancel the membership because of their failure to provide the posted classes, he shouted at her, "We're not refunding your membership!" What a total moron! My wife came home extremely upset and on the verge of tears from the way in which she was treated.
My suggestion to anyone considering a Bally's membership is to go to another health club! The people that run this club appear to be scrambling for money by selling memberships, promising everything, and then failing to deliver on their promises. DO NOT SIGN ANY AGREEMENT THAT PERMITS THEM TO CHARGE YOUR CREDIT CARD! THEY WILL NEVER LET YOU OUT OF IT!!!
Bally's management is playing a numbers game and once they sign you, they hope you'll never show up. They certainly don't know the first thing about customer service. Whatever happened to "The Customer is Always Right?" The manager is a complete imbecile.
Absolutely HORRIBLE customer service. Join any other club, but do NOT join Bally's. If you're interested in fitness and enjoy running, RUN AWAY FROM BALLY'S as fast as you can.By the way, the parking for the facility is absolutely dismal too.
I can't think of a single complimentary word to say about this company except that their single "center of excellence" appears to be charging your credit card. Their motto must be, "If you have a comment or complaint, just shove it!"
Mark
King of Prussia, Pennsylvania
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