My 11 year old daughter saved her money and bought a Mongoose CX-450 battery operated bike from Dick's Sporting Goods and made by Currie Technologies. I followed all directions carefully and yet the bike has never run. We called Dick's Sporting Goods and they told us that we had to contact Currie Technoligies with any problems.
We called Currie Tech. And they stated that they would send us a new battery pack and case in July. The battery pack arrived 6 weeks later and it was completely busted and unusable.
Currie Tech then told me to take out the batteries from the busted pack and put them in the old battery pack. This took one hour of time and I charged the batteries as required and the bike would not run.
They then stated that they would send a new battery pack and a lso a throttle since it could be either of the two creating the problem.
Keep in mind that this is a $300.00 bike and my daughter has yet to be able to ride the thing. She saved her babysitting and gift money so that she could buy it. I paid for it and she paid me back as she earned her money.
Currie Technoligies refuses to let us exchange the bike and says that it is a Dick's Sporting Goods problem. Dick's store manager in Hickory, N.C. (where bike was purchased) states that he can not exchange the bike and it is a Currie Technologies problem. He referred us to a corporate office and they have refused to help us. They state that Currie Tech is responsible. Currie Tech states that they do not exchange defective bikes.
I warn everyone not to buy a Mongoose bike or any bike from Dick's. I would not buy any product from Dick's or Currie Technologies. Be forewarned. This case is heading to small claims court.
What kind of businesses sets this example to a young person who is being taught the value of hard work and the value of earning money to buy a needed bike. The bike was supposed to get her to and from her babysitting jobs.
Furthermore I as a mechanically minded man was capable of working on the bike at Currie Technologies request. What about a single mom or gentleman who has no skills in mechanics?
Do not buy from Mongoose, Currie Technologies or Dick's Sporting Goods.
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