Complaint / Review
24 Hour Fitness, Anaheim Hills Gym
Temp at 77 degrees, unacceptable, when I cancelled they kept 2 months dues and refuse refund Hills

I joined 24 Hour Fitness about 2 years ago, at that time the gym was kept at 70 degrees. Within the last 60 days, they initiated a policy of keeping the gym at 74 daytime and 77 nighttime, and about 90% humidity. This temperature is unbearable to workout, so I changed to a competitor.

I notified 24 Hour Fitness to cancel my membership, and they gave me a confirmation number. The company REFUSED to cancel a debit that was scheduled to come out of my credit card 3 days after my confirmation number and further refused to refund the money after they receive it. This is fraud.

It is my feeling that I should be refunded the month that I had to pay "up-front" when I signed up, because the conditions in the gym at that time were different than they are at this time. I consider the action on the part of 24 Hour Fitness to be in default of our agreement, as the conditions in the gym have changed and I was NOT GIVEN 30 or 60 days notice that they were going to make the gym too uncomfortable to work-out in.

I want my unused membership money refunded.