I placed my order on 9/30 and requested in-store pickup. When I went on Tuesday evening at 8PM the pharmacist had left, even though store hours are until 9PM. Nelson was there and kindly offered to ship the item free of charge the following day so that I would receive the Trifexis on Thursday. On Wednesday afternoon I received a call from a woman (I'm not sure who) that confirmed I had not picked up the item and told me it would ship that afternoon and I should still receive it on Thursday. Well, on Saturday it still had not arrived so I called the store twice (at 11:30AM and 1PM) and no one picked up so I emailed [email protected] (I had received some emails from that address earlier in the week regarding the order and how to drop off my prescription). I didn't receive a reply, so I called on Monday and spoke with Yessy (maybe Jessi, like the other reviewer). After getting the order number (14256) and putting me on hold for a few minutes she asked who I'd spoken to last week then put me on hold again. When she came back she just said that the order would be shipped today and I'd get it tomorrow. She did NOT apologize for the delay or offer a reason as to why there has been a delay. Additionally, since I've heard the "it'll be shipped today and should be there tomorrow" before, I have little faith that it will actually get shipped. The order arrived 3 days later, which is a little long considering it should only take 2 max as Hialeah is only 40 minutes away...
All in all, it took 2 weeks for this order to arrive. Also, the pills were not in a box so I could not tell if the product was expired or not and it seemed like I was getting half of a 12-month supply or something. Not reassuring. Additionally, I opened a "ticket" complaining about the poor customer service with their staff and NEVER received a response. Not even an acknowledgement. I have half my prescription left, but refuse to return to this store - I'd rather pay another vet visit fee and get a replacement prescription than deal with these people again. PLUS - other online pet supply stores are now cheaper, especially considering this store charges EXORBITANT shipping fees ($15 to ship a "box" of pills???).
0 comments