My Father-In-Law passed away on April 15. He had a pre-need funeral plan. After our consultation with Michelle Gavin, we did not immediately receive a Statement of Funeral Goods & Services showing any additional items selected by us. The Federal Trade Commission Funeral Rule to protect the consumer requires that this paperwork must be signed by both parties for any additional charges at the time of the consultation. We were not given this statement until the day of the funeral and had not been given an opportunity to view or discuss any of the charges on the statement prior to that point.
After the funeral was over and we had traveled the 2 hours home, I was able to look over the bill. There were many items on the statement that did not make sense to me. I tried to contact Michelle to discuss the charges, but things just kept getting put off.
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