» Shops, Products, Services » Complaint / Review: Answering Specialists - Fradulent charges and business practices, unresponsive company. #983388

Complaint / Review
Answering Specialists
Fradulent charges and business practices, unresponsive company

I found this company via an internet search and signed on to use their services on 2/7. Not knowing any better in the beginning, I assumed they were performing their duties as contracted. Slowly, my clients began informing me that they'd left messages or no one had answered the phone. I was supposed to receive an email of every message taken, yet the personal folder that had all messages taken (yes, I have kept each one) had very few calls from month to month. It was then that I began to notice a familiar pattern of being charged for "30" calls each month. The notifications I received for message taking were far below that number. I began to call the company and ask for a detailed log of each call that they'd taken and that's when the trouble began. Phone calls were never returned, emails were ignored, yet those mysterious "30" calls continued to be billed to my account. I'd finally had enough and wrote the company of my intent to cancel my account in September. I understood that it would take 30 days and I would receive a bill in the month of October. I was told (by email) upon my cancellation, that I "may" receive a charge in November if there was any usage. I replied that they need not worry about that; I am the only person with the access number and I assured them that no further calls would be forwarded after the date of cancellation (9/18). To my dismay, I was auto charged for the same "30" mysterious calls on a bill in November. I immediately contacted the company and have received no response. This company should be reported and shut down. It's lack of any quality customer service and outright deceitful practices makes it a wonder that they still have an ability to sign new clients. Do yourself a favor and RUN AWAY from this company!

Offender: Answering Specialists

Country: USA   State: Idaho   City: Bonners Ferry
Address: P.O. Box B
Phone: 8665037025

Category: Shops, Products, Services


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