I purchased a dishwasher at Sears.com on October 17 using my credit card. Two hours after I ordered it I decided I wanted a different brand and cancelled the order. Their customer service said it would take 3 - 5 days for the credit to show up on my account.
To make a long story short, I contacted them seven times. Each time they ended the conversation with "I know you are concerned with regard to your refund, please allow a maximum time frame of 3 - 5 days for your refund". Obviously a script they use. Not once did they ever contact me, I always had to contact them. One idiot told me to call the store where the appliance "would of been delivered had I not cancelled it".
On October 30, I finally called my credit card company and disputed the charge. Today my account was credited. I bought the new dishwasher at, in person and even got a Military discount which Sears does not give.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.
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