If there was something less than a single star, I would certainly choose it. DO NOT DO BUSINESS WITH THIS COMPANY! We had four teams place a large order with Glitterstarz for our poms and cheer parent wear. We originally had a problem just getting the company to respond to our designs and set up our internet store so we could place our order, it took many weeks. This put us
periliously close to when we needed the apparel in time for football season.
Elizabeth, the owner, promised a 5 day turn around if we went with the wholesale side of the business and didn't require an internet store. I spoke with her and sent many emails to her so she understood our deadlines and how important it was
to get the apparel. She told me that while the design side of the business and especially the internet store design was bogged down, their production side, was FAST and could handle our order no problem. Myself and another team manager called and emailed many many times over the course of 6 weeks. We were repeatedly told that the order was in production and would be shipped in a matter of days. Football season came and went. No apparel. When I asked about the committed 5 day turn around, I was told I must have been mistaken... Luckily I was able to send emails back to them with the 5 day commitment.
Two weeks before our first competition, I started calling every day. I was continuosly told over and over that the order was finalizing and would go out the next day. I told them that I absolutely couldn't get it any later than thursday before the competition so it could be distributed, and yet everyday they told me: not problem, it would make it, that they would fedex it.
On my Tuesday call 2 days prior to my deadline, they told me they would call me that afternoon with a tracking number. When I pushed them about it shipping today, they would only commit to calling me later with a tracking number. Really suspicious when a company can not commit but just repeats a line, kinda like a politician. I told them that if it didn't get here by Thursday I was cancelling the order. Not 10 minutes later, I got a call telling me that they are not able to get the order thru production and would be refunding me my money, over $1500. When I pushed back, she admitted that they actually hadn't started the
order! This was after 6 weeks!!! THey said they tried their "best" — which I guess includes lying to me repeatedly and not being upfront about what they could produce so that I could order somewhere else. SO, now I have 4 teams without any apparel for our competition and only 2 days left. DO NOT ORDER FROM
THIS COMPANY! They have no business values and will tell you anything to string you along, even if it is a BLANTENT LIE.
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