On 4/11 my company, SRT USA INC gave Mr Don Harbin or Harbin Enterprises a purchase order for five units of Euro Spec iPhone 3GS 32Gb phones. We were told that the buyer had to pay in advance before the order could be submitted. We received our clients payment on Monday 4/12 and was told by Mr Harbin to go to my bank and have the money wired to his account so he could place the order for fulfillment. We transferred via bank wire transfer on Tuesday 4/12 at 11am. Mr Harbin received the funds by 3pm the same day. We were told that we would have a tracking number given to us for our order 48hrs after submitting the money and our purchase order together. On Thursday 4/14, we still have no tracking number. I called Mr Harbin to find out what was going on with my client's order. I was told that he was having problems transferring the money to his supplier via his bank and his supplier asked him to go to Walmart to western union the funds to him. He then just submitted our order in the afternoon of 4/14. My client by now is expecting and asking for his tracking number and I keep asking him to be patient as we are backed up by two days. My client agrees to wait as we should have a tracking number by Monday. On Monday I call Mr Harbin for a tracking number and I was told that he doesn't have one yet and he needed to contact his supplier for one. I told him that my client is very upset about the situation already and is demanding his tracking number by the end of the day on Monday. On Tuesday 4/20, after not getting word back from Mr Harbin, I am told that I am bothering him and he never said I would have a tracking number until around Wednesday, and he would have a 3-way call setup between his supplier and myself because he was tired of explaining it to me and I was bugging him repeatedly about the situation. So the supposed supplier calls me and 3-ways Mr Harbin into the call. The supplier, Bill and Mr Harbin start yelling at me and tell me that five phones is not of importance to them because ten phones is the minimum order. They cannot get their stories correct about when one sent the other the funds and when exactly the order was placed. The supplier finally tells me that the units should be delivered to him by Wednesday because he had to order them and he should have a tracking number for me on Thursday 4/22. I requested a refund and was told NO WAY. It is now Saturday 4/24 7pm. I have tried calling the "Supplier" repeatedly throughout the day and have tried calling Mr Harbin who is avoiding my calls and his voice-mail is full. I have not yet received a tracking number and after sending a phone text to Mr Harbin, he texted back saying there is bad weather and his family is sick and family comes first before any business. He also stated that he talked to my client and gave him what he wanted and he is satisfied. My client has opened a dispute with Paypal for his transaction, and my business reputation is at stake.
0 comments